Getting Technical Support

The online site provides a constantly updated system of FAQ's (Frequently Asked Questions). The chances are that someone else has already reported the same issue, and we've posted information about it. Our new and improved Support site offers an easy three-step process for finding all the FAQ's related to your version of the software. Or if you prefer, use the new intuitive search engine, which allows you to search all the FAQ's and then search within your results.

Still haven't found the answer? The new Support site also offers a public forum where you can post your question and have it answered online by the Forum's resident experts and/or Aladdin Support Specialists. Finally, if you still haven't found the answer? After reviewing the pertinent FAQ's, you can submit a form to our Support crew, which they will respond to by email. Support requests are answered in the order they are received and response time varies depending on the number of pending requests. Therefore we recommend checking the FAQÕs and using the public forum. When asking your question on the forum or submitting a Support request, you will need to know the following information:

- The exact version of the product you are using. This can be found in the product About box (available in the Apple menu when your StuffIt product is in the foreground of your screen).

- Your registration number if applicable.

- The exact version of the Mac OS you are using. This can be found by choosing "About this Mac" from the Apple menu in the Finder on Mac OS X.

All other inquiries should be directed to the following address:

Aladdin Systems, Inc.
245 Westridge Drive,
Watsonville,
CA 95076, USA

Tel.: 1+ (831) 761-6200
Fax: 1+ (831) 761-6206
Web: http://www.aladdinsys.com

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